READY-TO-SHIP : Textile Shop
For products that are marked as Ready-To-Ship we will dispatched within 3-14 days as mentioned in the product description.
MADE TO ORDER : Textile Shop
For products that are made to order we will dispatch them within 20-60 Days from the date you place your order. The exact time will be conveyed to you when you contact us to order pieces that are out of stock. unless mentioned otherwise due to the current situation.
DELIVERY & SHIPPING POLICY : Shipping within India
Delivery to major cities usually takes 2-4 days after dispatch. For smaller cities we require 4 to 6 days of delivery time. Kindly note that we will not be able to dispatch products as per schedule if there are any incomplete addresses or incorrect contact details.
DELIVERY & SHIPPING POLICY : International Shipping
International Shipping Charges are based on your order value. We will ship your purchase via courier services as applicable.
You will be able to view the final shipping charges in your cart once you are ready to pay. Kindly note that post dispatch delivery times differ based on your location between 4 to 10 working days from our studio in Pune.You can get more information on our Shipping & Returns below.
For international shipping, you may have to pay additional duty charges, if levied at the time of reaching your country. Loom & Hand takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. If a customer decides to reject a parcel at the customs, Loom & Hand shall not be responsible for any refund.For any specific requirements kindly write to us at : email@example.com
If you wish to cancel you order please write to us at firstname.lastname@example.org within 24 hours of placing your order. Any cancellations after this duration will not be considered.
An order once placed during our Sale Event cannot be cancelled or exchanged. All purchases made during Sale Events are considered final.
Your standard purchase is eligible for Return or Exchange if you find that you have received an incorrect product from what you placed an order for OR if your product has a quality or manufacturing defect of any sort. You will need to notify us about this within 2 working days (48 hours) of receipt of the product, based on the day it has been delivered to you by your chosen method of delivery. Please write to us at email@example.com for any related issues.
CUSTOM MADE TEXTILES & ORDERS
Please note that you will not be entitled to cancel or return an order for any made-to-order or customised textile unless the product is faulty or not as described.Loom & Hand reserves the right to not accept returns in case the product is used or damaged by the customer.
PURCHASE DURING SALE EVENTS
A purchase made during our SALE EVENTS cannot be returned or exchanged. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue and review it. The decision to deem it fit for an exchange lies with the team at Loom & Hand.
For any returns from overseas, please note that all paperwork and the the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.
SPECIAL EVENTS : COVID RELIEF INITIATIVE : THE ARTISAN SHOP
A purchase made during as part of THE ARTISAN SHOP cannot be refunded, returned or exchanged. It is an initiative to support the sale of the artisan/ weavers dead/ existing stock and hence we are not encouraging refunds, returns or exchanges. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue with the weaver/ artisan and review it. The decision to deem it fit for an exchange lies with the team at Loom & Hand. Kindly contact us with any further queries.
We do not offer a refund on any purchases. Kindly write to us on firstname.lastname@example.org for any further queries related to this.
For any other queries, feel free to call us on 0091-9881168999 or write to us on email@example.com.